What our customers have to say:
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My wife and I have used the services of Bella Terra travel on two occasions. The first was in 2006 when we spent three weeks if France, two of them touring by car. Celia Coene of Bella Terra travel arranged for our hotels in Annecy, Avignon and Lyon. In Annecy we stayed at the Hotel L’Abbaye, a lovely, comfortable inn near Annecy-le-Vieux. In Avignon, we were booked into a very welcoming and beautiful B&B called the Bastide des Papes. Very accommodating staff and Millie the resident dog was a nice substitute for our dog. In Lyon, we were booked into the Grand Hotel des Terreaux which is modern, comfortable and very well located. Both our hotels in Annecy and Avignon were unique and had a personality of their own.
Recently we revisited Annecy and Lyon. This time as we didn’t have a car, Celia booked us into the Hotel Allobroges in the center of Annecy. Again a comfortable hotel, well-staffed and ideally located. In Lyon, due to the world rugby championships, we were forced to book a hotel we would not otherwise have chosen. After our first night, I left a message for Celia (this was a Sunday morning in the United States) and asked if she could do anything to get us either a better room or a different hotel. Given that it was the weekend, I didn’t expect to hear from Celia until Monday at the earliest. To my surprise, Celia called me around 7 p.m. local time, told me that she had arranged a room at the Grand Hotel des Terreaux, and could she send a cab to pick us up? We were stunned to say the least. In addition to the good choices she’d made for us in 2006 and 2007, Celia had the resources and a dedication to customer service so as to get us out of an unpleasant situation.
One other example of Celia’s attention to detail and customer service: While we were working out the arrangements for our 2007 trip, I mentioned to Celia that we would be celebrating our wedding anniversary in Annecy and could she recommend a good restaurant (she provided us with a list of several good restaurants). The day of our anniversary, Celia had made arrangements with our hotel to buy us an aperitif before our dinner. A lovely, unexpected touch on her part, but indicative of how she conducts her business.
We will, no doubt, use Bella Terra travel in the future and would recommend them to our friends.
Patrick Mason and Rebecca Kurland, September 27th, 2007.
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Dear Celia,
I just wanted to drop you a line regarding our trip to France and Italy . First of all we had a great time. The accommodations were nice and what we expected them to be. Every thing was centrally located and made it easy to get around. The tours you set up we first rate and the guides were all very knowledgeable about the attraction they were responsible for. Also we did not have a single driver that was late. In all cases they were a little early. As I said everything went great and I would highly recommend everyone you used. Further, I will be sure to recommend your agency to any friends or family traveling to Europe . It was a pleasure to work with you and hope we can use your services in the very near future.
Bill Mitchell (Oklahoma)
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Celia of BellaTerra Travel was a huge asset to my travel plans. I spent time in three different parts of the country over a ten-day period. I took local flights, rented a car, stayed in hotels and in the mountains. Celia was patient, resourceful, pleasant and fun in planning my travels.
Happy Customer, Terry Ohm (California)
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Thank you so much for all you did to make this a wonderful trip. (…)
I have been telling all my friends about the wonderful service that we received. We are also planning our return trip to Italy when Chelsea graduates from college. That will be our present to her. So.... we will be in contact with you in about a year.
Thank you again,
Kimberli Reimer (Texas)
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